TERMS AND CONDITIONS

This web site and the related web sites contained herein (collectively, the "Site") make available information on hotels, resorts and accomodation owned, and managed by The V Hotel, Malaysia and/or its subsidiaries and affiliates (collectively, "The V Hotel, Malaysia"). By accessing and utilizing this Site, you agree to be bound by the following terms and conditions, so please carefully read this section before proceeding.

The V Hotel, Malaysia reserves the right to change, modify, add or remove portions of these terms at any time and make changes to the products and programs described in the Site at any time and without notice or liability. Please check periodically for changes. Your continued use and/or access to this Site following changes to this policy and/or conditions will mean that you accept those changes. Personal and Noncommercial Use Limitation. This Site is for your personal, noncommercial use. You may not modify, copy, distribute, transmit, display, perform, reproduce, publish, license, create derivative works from, transfer, or sell any information, software, products or service found on or obtained from the Site(collectively, "The V Hotel, Malaysia Information"); provided that you may download, reproduce, and retransmit The V Hotel, Malaysia Information solely for non-commercial purposes within your organization. With the exception of the foregoing limited authorization, no license or right in any copyright of The V Hotel, Malaysia or any other party is granted or conferred to you. The site is provided on an "as is" basis without warranties of any kind, either express or implied, including but not limited to warranties of title or implied warranties of merchantability, fitness for a particular purpose, or non-infringement, other than those warranties which are imposed by and incapable of exclusion, restriction or modification under the laws applicable to this agreement. YOUR USE OF THIS SITE IS AT YOUR OWN RISK. IN NO EVENT SHALL The V Hotel, Malaysia , ITS AGENTS, REPRESENTATIVES OR LICENSORS be liable for any LOSS OR INJURY OR ANY damages, either direct, indirect, punitive, special, incidental, consequential or otherwise, resulting from, or in any way connected to, the use of this site OR ANY The V Hotel, Malaysia INFORMATION, in each case regardless of whether such damages are based on contract, tort, strict liability, or those other theories of liability. Some jurisdictions do not allow the exclusion of implied warranties or consequential or incidental damages, so portions of the above-referenced exclusions may not directly apply to you. YOU HEREBY WAIVE ANY AND ALL CLAIMS AGAINST The VHotel, Malaysia, ITS AGENTS, REPRESENTATIVES AND LICENSORS ARISING OUT OF YOUR USE OF THE SITE OR ANY OTHER The V Hotel, Malaysia INFORMATION.

Copyright and Proprietary Rights Information.
The Site may contain technical inaccuracies or typographical errors or omissions. The V Hotel, Malaysia reserves the right to make changes, corrections and/or improvements to the Site, and to the products and programs described in such information, at any time without notice. This Site contains and references trademarks, patents, trade secrets, technologies, products, processes or other proprietary rights of The V Hotel, Malaysia and/or other parties. No license or right to or in any such trademarks, patents, trade secrets, technologies, products, processes and other proprietary rights of The V Hotel, Malaysia and/or other parties is granted to or conferred upon you. Reproduction or storage of materials obtained from this site is subject to The Malaysian Law.

All The V Hotel, Malaysia logos and product and service names are trademarks of The V Hotel, Malaysia. Any reproduction or use of any of the contents of this site without the express written consent of The V Hotel, Malaysia is prohibited.

Linked Web Sites.
The V Hotel, Malaysia does not review or monitor any web sites linked to the Site and is not responsible for the content of any such linked web sites. Your linking to such web sites is at your sole risk. We cannot be held responsible for the information, products, or services obtain on such other sites and will not be liable for any damages arising from your access to such sites. Any links to other sites are provided merely for the convenience of the users to this Site and the inclusion of these links does not imply an endorsement of the linked sites or the content therein. In addition, you agree not to link your web sites or any other third party web site to the Site without the express prior written consent of The V Hotel, Malaysia. The V Hotel, Malaysia reserves the right, at any time, for any reason not prohibited by law, to deny permission to anyone to link a web site to the Site.

Governing Law.
Any disputes arising out of or related to the Site shall be governed by and construed and enforced in accordance with, the laws of Malaysia applicable to contracts entered into and to be performed entirely within Malaysia.

No Unlawful or Prohibited Use.

As a condition of your use of the Site, you warrant to The V Hotel, Malaysia that you will not use the Site for a purpose that is unlawful or prohibited by these terms, conditions, and notices.

General
You agree that no joint venture, partnership, employment, or agency relationship exists between you and The V Hotel, Malaysia as a result of this agreement or use of the Site. Any rights not expressly granted to you herein are expressly reserved by The V Hotel, Malaysia.


TERMS AND CONDITIONS
All rates are applicable for single/twin occupancy and inclusive of 10% Service Charge and 5% Government Tax. Corporate and group rates are available Currency All rates are quoted in Malaysian Ringgit

Children

No charge for a maximum of two (2) children under 14 sharing room with parents.
Note: Only one extra bed (rollaway) will be provided in each room.
1.All hotels, room rates, categories of rooms and other information published are correct at the time of publication.
2.All room rates shown are subject to change at any time without prior notice based on room availability and Management's discretion.
3.Confirmation of reservation is subject to:
(I)Room availability
(II)First come first served basis
(III)Other terms and conditions herein contained and/or such other terms and conditions that may be reasonably imposed upon confirmation
4.The person who made the credit card booking must be the same person who will be checking in. No payment can be made on behalf of another person.
5.The name displayed in the confirmation email will follow the name registered with the Login ID. Therefore, please ensure that the name registered with the Login ID is the same person who will check in.
6.You need to present all these documents upon check-in at the respective hotel's reception counter:
(I)Original identity card (IC) or passport
(II)Original credit card
(III)Confirmation email
7.Should any discrepancy arises with the details in any of the above documents, the reservation will be treated invalid and no refund will be granted.
8.Payment made is non-refundable if the room is not used (no show).
9.The V Hotel Management reserves the right to alter, amend, delete or add to the stated terms and conditions or withdraw the กฐ Promotions Room Rates กฐ at any time without prior notice.
10.You are required to agree to all the terms and conditions before you proceed with your room booking. Any dispute thereafter will not be entertained.

Reservation Return and Refund Policy
1.The room booking is confirmed upon issuance of a confirmation email and full payment. Guests shall be liable to contact us immediately if he/she fails to receive any reply from us for whatever reasons. Once confirmed, NO CANCELLATION request will be entertained.
2.Booking confirmation may be changed subject to the following terms and conditions:
(I)Availability of the room
(II)Rates will change according to low and peak seasons
(III)To call the hotel directly for changes
3.All requests to change must be sent to reservation@thevhotel.com.my at least 5 days before the check-in date. Guests shall be liable to follow-up on his/her request if he/she does not receive any response and we shall not at any time be liable for not responding to any request to change for whatever reasons
4.If there is any difference between the rate of the room(s) under the new confirmation and the last confirmation:
(I)No refund will be made if the rate payable under the new confirmation is lower;
(II)If the rate payable under the new confirmation is higher, the differences shall be payable via credit card upon confirmation of the changes
5.The room booking is non-transferable.




Confirmation
All rooms are subject to 6.00pm release unless advance deposit has been paid
Check-in time 1.00pm
Check-out time 12.00 noon.
Late departure upon request Cancellation and NO SHOW policy Please see our FAQ section for details Group and convention booking Special Rates available upon request

Reservations
All reservations made through our website is subject to availability of the rooms and packages. Once the online reservation has been completed, your payment through your credit card will be charged immediately and not upon arrival at the hotel.
IMPORTANT NOTE: We will not entertain any amendment or cancellation for payment and reservations on PACKAGES or SPECIAL RATES Promotion.

Privacy
WE ARE COMMITTED TO YOUR PRIVACY What information do we collect? How do we use it? When you request information from The V Hotel, use our tell a friend, or participate in contests or other promotion, we may ask you for your name, email address, or other information. When you request and/or book a room reservation at The V Hotel, depending on how you pay, a credit card number and expiration date will be required by our payment centre otherwise only your name, address, email and contact number will be required. Your comments and suggestions may be used by us to improve our web site or other operations. We may occasionally notify you about updates and improvements to our web site, new products and services offered by The V Hotel, and special offers that you may find valuable.

Please be informed that The V Hotel is not involved in any encrypting or decrypting of any such information and as such is unable to access, retrieve, intercept or manipulate in any way any information that you send to us. We merely transmit the pre-encrypted information that you have sent to us (which has been pre-encrypted via the standards set by the Financial Institution in question) to the requesting Financial Institution whom shall decrypt it at their end in order to process your transaction.

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